Terms & Conditions

Terms and conditions of services provided by Kelly McCready Skin.

 

Please ensure that you have read and fully understood them prior to booking any Kelly McCready Skin treatment.

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Appointment Cancellation Policy

If you wish to cancel or reschedule your appointment, that you give us at least 48 hours’ notice. Any deposits paid for treatments will be lost if 48 hours is not given. The reason for this policy is appointments with less than 48 hours’ notice are difficult to fill.

 

Lateness Policy

Accommodating late clients is often impossible without disrupting every other clients scheduled that day. Please be aware in the unfortunate event you are late, I cannot guarantee that your treatment will be performed that day. Please inform me if you are running late on 07493561396

 

Deposits for Appointments

There is a £40 deposit payable for all aesthetic appointments and deposits will be redeemable against any treatment on the day. Deposits are fully refundable only in the following circumstances - if 48 hours’ notice is given for any cancelations or if you are deemed unsuitable for treatment or if the lateness policy is activated.

 

No Shows

You will lose the deposit paid to secure the appointment if you fail to attend your scheduled appointment and you will be required to give a deposit for your next appointment.

 

Courses of treatments

All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatment courses must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.

 

Treatment courses and packages are only refundable for medical reasons. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.

 

Reviews

If after your appointment you are not satisfied with your service, I ask you to please contact the clinic within 7 days of that service to inform the clinic. Unless in case of emergency, please notify the clinic immediately, however this would be incredibly rare.

 

Gift Vouchers

Refunds are not available for gift voucher purchases.

Gift vouchers are not exchangeable for cash value.

Gift vouchers are valid for 12 months from the date they are purchased.

Gift vouchers are redeemable only against products and services as stated on the voucher. Change from a gift voucher will be given in the form of a credit to be redeemed within the 12 months period of purchase.

Proof of purchase can be requested prior to redeeming gift voucher, nil proof can void voucher.

 

Children, Plus Ones & Dogs

Anyone who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst you are being treated.

 

If you require a chaperone to accompany you to your appointment, please let me know prior to your appointment. I love dogs, however as we are a medical clinic, we are unable to accept any K9 companions to the clinic due to health and safety.

 

Consultations

To ensure you have time to discuss treatment options and outcomes all new patients require a consultation prior to treatment.

 

Personal Belongings

Kelly McCready Skin accepts NO responsibility for loss or damage of your personal possessions while on the premises.

 

Liability

Kelly McCready Skin will not be liable in contract, or otherwise for any economic loss (including without limitation, loss of profit), or for any other special, indirect or consequential loss or damage, arising out of, or in connection with, its provision of any goods and/or services to the client. It is the patient’s responsibility to ensure that he or she provide Kelly McCready Skin with all medical details prior to each treatment. I will not be liable for any damage that occurs because of the client’s failure to disclose such details. The patient agrees to comply with after care instructions given by Kelly McCready Skin regarding the caring for the treated area.

 

GDPR STATEMENT

(Why your personal data is collected and what is done with it)

When you supply your personal details to Kelly McCready Skin they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the Data protection Act 2018, which includes the General Data Protection Regulation- GDPR – ie the law):

1. Kelly McCready Skin needs to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.

2. Kelly McCready Skin has a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.

3. Kelly McCready Skin also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.

4. Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.

Kelly McCready Skin has a legal obligation to retain your records for 8 years after your most recent appointment, but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

 

Your data is stored:

1. On paper, in a locked filing cabinet within my home.

2. Electronically, using a specialist medical records service. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected, and the passwords are changed regularly.

3. On my computer. This is password-protected, backed up regularly on a secure server

4. Kelly McCready Skin will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data. The medical records service (Aesthetic Nurse Software) who store and process the files (GDPR compliant).

5. The online appointment booking service (Calandly) who store and process the files (GDPR compliant).

6.  The pharmacy where Prescription Only Medication is ordered in your name for your treatment.